Sending a secure message about a transaction

While viewing the details of a transaction, you can send a secure message to our financial institution about the transaction.

Note:  Secure messaging is only available for internally-held accounts.

To send a secure message about a transaction

1. In the transaction details, click or tap the inquire icon (). The Transaction Inquiry window appears with inquiry details.
2. In the Message field, enter your message.
3. (Optional) In online banking, click the Supported Attachments icon (). In the Open dialog box, select a file to attach to the message, and click or tap Open.
4. Click or tap Send. The Message Sent page appears.
5. When the confirmation message appears, click or tap Close to go to the Conversations page. The message appears in the Inbox.

Note:  The Conversations menu option may appear as Messages, depending on your configuration.