Reading a secure message

You can use the Conversations page to read secure messages in online and mobile banking.

Note:  Depending on your FI's configuration, Conversations may use a different label, such as Secure Messaging.

When you have unread messages, the number of unread messages appears on the Conversations item in the menu. In the Inbox, the subject lines of unread messages are bold.

Note:  On mobile devices, only the Inbox displays until you select a message to read.

To read a secure message

1. In the navigation menu, click or tap Conversations. The Conversations page appears.
2. Do one of the following:
   • If the Inbox appears, click or tap the message that you want to read. The original message and all related replies appear.
   • If the Inbox does not appear, click or tap Inbox, and click or tap the message that you want to read. The original message and all related replies appear.

   Tip: You can save important conversations by clicking or tapping a message and then clicking or tapping This message should never expire in the message detail area.