Welcome to the online help
Welcome to the online help for online and mobile banking. The online help is divided into six sections, including overview information, topics for each main product, information on other features, and frequently asked questions. Each section appears as a link at the top of online help that you can click to access content.
Note: Some menu options, features, and functionality mentioned herein may not be available, depending on how the online help is configured for your financial institution.
Click a link at the top of the page to visit that topic, or hover over a link to view its child topics.
Note: In mobile, tap the hamburger menu (
) to view the slide-out menu.
Use the navigation tree on the right side of each topic page to browse related topics. You can also click the previous and next buttons (
) to navigate to the previous or next topic. Click the Print icon (
) to print a topic page.
You can navigate back to the Home page from any page within the online help by clicking the home icon (
).
To search across all sections, type keywords in the search bar at the top of the page. You can also use Boolean operators, as described in the following table.
| Description | Variable | Example |
|---|---|---|
| Search for one or more words. If you type several words into the search field, "or" is inferred. | cat dog mouse | |
|
Search for a phrase. Note: The search engine ignores commonly used words such as a, an, the, of, and to. If a search is not successful, remove less important words. |
" "(wrap a text string in quotes) |
Successful:"big white whale" Unsuccessful:"it was a dark and stormy night" |
| Search for "either of" or "any of" specific strings. |
OR (case insensitive) | (pipe symbol) |
cat or dog or mouse "windy day"|"cumulous cloud" |
| Search for two or more specific strings. |
AND (case insensitive) + (plus symbol) & (ampersand) |
cat And dog "windy day"+rain "noodle soup"&"animal crackers" |
| Search for all topics that do not contain something. |
NOT (case insensitive) ! (exclamation mark) |
not fish ! flood |
| Search for all topics that contain one string and do not contain another. | ^ (carat symbol) | cat ^ mouse |
| Combinations of the above. | ( ) parenthesis |
cat and (dog or mouse) cat or dog and (! fish) |