Canceling a payment

You can use the Activity Center page to cancel a payment. If you have the right to cancel a payment, you can cancel it only if the status is Drafted, Authorized, or Pending.

To cancel a single payment

1. In the navigation menu, click or tap Transactions > Activity Center. Single transactions appear on the Activity Center.
2. Click or tap the payment that you want to cancel. The transaction details appear.
3. In the Actions drop-down list, click or tap Cancel. A message appears asking you to confirm the cancellation.
4. Click or tap Confirm.
5. Click or tap Close to return to Activity Center.

To cancel all future occurrences of a recurring payment

1. In the navigation menu, click or tap Transactions > Activity Center. The Activity Center page appears.
2. Click or tap Recurring Transactions. The list of recurring transactions appears.
3. In the row of the payment you want to cancel, click or tap Actions > Cancel series. A message appears asking for confirmation.
4. Click or tap Confirm. The Transaction Cancelled page appears confirming cancellation.
5. Click or tap Close to return to Activity Center.