You are here: Getting started > What you can do to get started > Logging in for the first time

Logging in for the first time

The login process may vary depending on the financial institution’s settings. The most common methods are:

When you use a secure access code, we send a one-time code to an email address, text message number, or phone number that is on file for you.

Tip:  Commercial users that use VIP tokens won't be prompted to register a browser or device because registration is not necessary for these users.

Note:  Contact us to obtain your Login ID. If your account requires a VIP code, contact us to find out how to obtain a physical VIP token that provides VIP codes. You can also use the VIP Access mobile app to generate VIP codes.

To log in for the first time with a secure access code

  1. On the Login page, click or tap I am a new user.
  2. On the Login page, enter your Login ID and click or tap Submit.
  3. The Enter Secure Access Code page appears. Do the following:
    1. Click or tap one of the contact methods to send a secure access code.
    2. When the code arrives, enter the code and click or tap Submit.
    3. If prompted to register the device, you can click or tap Register Device.
  4. In the Password field, enter the password that you want to use, re-enter it in the Confirm Password field, and click or tap Submit.
  5. Update your online profile and click or tap Submit Profile.
  6. Read the agreement on the Disclaimers screen and click or tap I Accept. When you accept the agreement, the Home page appears.

To log in for the first time with a Symantec VIP token

  1. On the Login page, click or tap I am a new user.
  2. On the Login page, enter your Login ID and click or tap Submit. The Enter VeriSign Token page appears.
  3. Find the current code on your Symantec VIP Token and enter the code in the Enter Symantec VIP Token field.
  4. Wait for a new code to appear. Enter the second code in the Enter Second Symantec VIP Token field.
  5. Click or tap Submit.
  6. In the Password field, enter the password that you want to use, re-enter it in the Confirm Password field, and click or tap Submit.
  7. Update your online profile, if necessary, and click or tap Submit Profile.
  8. Read the agreement on the Disclaimers page and click or tap I Accept. When you accept the agreement, the Home page appears.

Note:  You will only be prompted to enter a second code the first time you use the VIP token.

Related Topics IconRelated Topics

©2015 All rights reserved. V2