Related Topics
When you log into online banking or the mobile banking app, enter the following when prompted:
If you enter an incorrect password too many times, we automatically block your Login ID. You can still log in through another channel. If your Login ID is blocked, contact us to unblock your Login ID.
See "Password tips and recommendations" for tips for creating a secure password.
If you have never used a particular browser or device to log in, you may need to enter a secure access code (SAC) to use it. If the browser or device is one that you plan to use again, you can register it. By registering a browser or a device, you confirm that it is under your control and that you intend to use it to access online banking or the mobile banking app.
In order to assign SAC targets (email and phone number) to a newly created user, the administrator must either sign in from a registered browser or you enter the secure access code you received from the FI. If the administrator creates users from a non-registered browser, the newly created user's email and phone number entry will not be entered as SAC targets.
Depending on your security needs, we may configure your account to use Symantec™ Validation and ID Protection (VIP) Service Tokens. If your account uses a token, you enter the code from the token instead of a secure access code (SAC) every time you log in.
See "Registering a browser or device" for more details on registering a browser or device.
Note: Users that migrated from an existing online banking system and already have a Login ID and password won't need to enter a secure access code
Tip: Commercial
©2015 All rights reserved. V