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Getting started

This section includes questions about getting started with online banking and the mobile banking app, including questions about logging in for the first time.

Logging in for the first time

What if I do not have access to the phone or email account contacts listed?

You must have access to at least one of the listed contacts to log in for the first time or register a computer. If you need immediate access, contact us. After you verify your identify, you can add a new contact method.

Registering your computer

I registered my browser or device during a previous login, but now I need to register it again. Why?

There are several possible reasons that you may need to register a browser or device again, including:

Your browser settings are configured to delete cookies
Your browser cookies for online banking were removed
You use a browser plugin that automatically removes browser cookies when you close the browser
Your account requires a secure access code each time you log in
You use a Symantec VIP Token for a secure access code when you log in
You log in with a different browser on the same registered computer
You deleted and reinstalled the mobile banking app
For security reasons, we reset all active registrations for all users

How do I remove the registration from a device?

On a computer browser, you delete all browser cookies or the browser cookies for online banking. See your browser help for information about deleting cookies.

On a tablet or smartphone, the registration information is automatically deleted when you delete the mobile banking app.