How do I...?

A bank branch is sitting on my desk.

Three branches, actually, since my desktop computer, my tablet, and my smartphone are all sitting here. With any one of them, I can manage my family or business finances without interrupting what I’m working on, and I can do it at my desk, at the coffee shop, or while I’m walking around the park.

This section includes scenarios to help you understand how you can use online banking and the mobile banking app. Each scenario includes links to the detailed steps in the help. The scenarios may be enough guidance for you, or you can use the detailed steps for complete information about the task.

Each scenario answers the question “How do I...?”

The scenarios are divided into two groups. The first group is for everyone who uses online banking and the mobile banking app, It includes things like finding information about accounts and transactions, paying bills, sending messages to us and using alerts. The scenarios include:

• "How do I see where my money is going?"
• "How do I pay bills?"
• "How do I transfer funds, view transfers, or transfer to an account at another financial institution?"
• "How do I deposit a check?"
• "How do I send a check to a payee?"
• "How do I use secure messages to contact you?"
• "How do I configure my settings?"

The second group is for users who have Commercial accounts with us. It includes things like using multiple users and making commercial payments. If you don’t have a Commercial account, this section won’t be useful to you.

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