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You can change your security preferences in online banking and the mobile banking app. Use your password and Login ID to log in to online banking and the mobile banking app. When needed, you can change them in the security preferences.
When you configure a phishing protection phrase, the phrase appears when you log in to online banking and the mobile banking app. A phishing protection phrase helps to verify that you are accessing our site.
A challenge code can be used to temporarily access online banking or the mobile banking app when you cannot receive a secure access code. You cannot use a challenge code to register a browser or device. Not all accounts are configured to use a phishing protection phrase or a challenge code.
You can configure your secure delivery contact information that we use to send secure access codes. We only send secure access codes to a known secure delivery contact.
| Method | Details |
|---|---|
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Phone |
The system calls the telephone number on file. You answer the phone normally and make a selection to hear the code. If necessary, you can repeat the code. The system does not leave the code on voice mail. If you miss the call, you can request a new code. |
|
Text (SMS) |
The system sends a text message with the code. Standard text messaging fees apply. |
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The system sends a short email with the code. Depending on the configuration of the filters on your mail server, the message may be in your junk or spam mailbox. |
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