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User management overview

Every user has an individual set of rights, including:

Rights to create payments and templates of specific Transaction Types
Limits on the transactions the user can approve
Rights to access specific accounts
Rights to features in online banking and the mobile banking app

These rights control what each user can do in online banking and the mobile banking app. Manage these rights by giving users the permissions that they need to perform their jobs.

User Roles

Business structure examples
Business structure	Owners	Employees	Transaction and feature rights for individuals
Sole proprietorship	1	5	Owner: Draft and approve vendor payments and invoices. Manage users. Backup: Draft restricted for vendor payments and invoices.
Partnership	2	20	Owner 1: Draft vendor payments and invoices. Manage users. Owner 2: Approve vendor payments and invoices. Manage users. Office manager: Draft restricted for vendor payments and invoices.
Small or medium business	Multiple	200+	Directors: Manage templates. Approve payments. Manage users. Payables manager: Draft and approve vendor payments and invoices. Receivables manager: Draft and approve collections. Others: Draft restricted for vendor payments, invoices, and collections.
Large business	Shareholders	1000+	Finance EVP: Manage templates. Approve payments. Payables manager: Draft and approve vendor payments and invoices. Receivables manager: Draft and approve collections. Others: Draft restricted for vendor payments, invoices, and collections.

Commercial user management

The User Management page lists all of the Commercial account users. You can view users as cards in a grid or as a list.

The following information appears for each user:

Name
Email address
The time since the user last logged in
Account lock status

The card color indicates the account status. When a user account is locked and needs a password reset, the red card appears. A green card indicates that the account is unlocked.

Account status colors
Color	Status
Red	Account is locked.
Green	Account is unlocked.

Note: Contact us to unlock a locked account.