Deleting conversations

Use the Conversations page to delete conversation threads in online banking and the mobile banking app. You can save important conversations by clicking or tapping a message and then clicking or tapping This message should never expire in the message detail area.

Caution:  When you delete a thread, the system permanently deletes it. Make sure that you do not need the information in the message before you delete it.

To delete conversations

1. In the Navigation menu, click or tap Conversations. The Conversations page appears.
2. Do one of the following:
   • If the Inbox appears, click or tap the delete icon ().
   • If the Inbox does not appear, click or tap Inbox, and click or tap the delete icon ().
3. In the Inbox, do one of the following:
   • Click or tap the check boxes for the message threads that you want to delete.
   • Click or tap Select All to select all message threads.
4. Click or tap the delete icon ().
5. When prompted, click or tap Delete to verify the deletion. The Conversation Deleted page appears.
6. Click Close to return to the inbox.

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