You are here: Managing secure messages and alerts > What you need to know about messages and alerts > Messages overview

Messages overview

Messages provide a secure way to communicate with us and are not used to communicate with any outside party. These messages appear in both online banking and the mobile banking app in the Conversations item in the Navigation menu.

Note:  Conversations may appear as Messages, depending on your configuration. Conversations combine a message and all its replies into a thread.

In online banking, you can attach a file to a message. The available file formats are configured by us and will vary. The number of unread messages appears on the Conversations item in the Menu.

After you have read the messages in a conversation thread, you can delete the thread and all messages in it. You can delete a single thread, multiple threads, or all threads. Conversation threads stay in the Inbox until you delete them.

Related Topics IconRelated Topics

©2015 All rights reserved. V2