| ACH collections |
A type of transaction that allows end users to collect funds from multiple recipients through Nacha. |
| ACH PassThru
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A type of transaction that allows users to load and submit complex balanced or unbalanced Nacha-format ACH files.
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| ACH payments |
A type of transaction that allows end users to send funds to multiple recipients through Nacha. |
| ACH single payments |
A type of transaction that allows end users to send funds to a single recipient through Nacha. |
| ACH single receipt |
A type of transaction that allows end users to collect funds from a single recipient through the Nacha. |
| Audience |
A set of end users grouped by their digital banking behavior, demographics, or other attributes. You can use these audiences to target specific end users in campaigns. |
| Average response time |
The average time it takes for the application to log the end user in to digital banking. |
| Bill payment |
A feature within digital banking that allows end users to pay their bills online. |
| Bond order |
An order for a savings bond. |
| Change of address |
A request to change a mailing address. |
| Currency order |
An order for currency. |
| Domestic wire transfer |
A type of transaction that allows end users to send wire transfers to a recipient in the United States. |
| EFTPS |
The Electronic Federal Tax Payment System (EFTPS) is an online federal tax payment system in the United States. EFTPS allows end users to make their tax payments online using their bank accounts. |
| External transfer
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An electronic transfer of funds between an account at your FI and an external account.
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| Funds transfer
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An electronic transfer of funds from one bank account to another at the same FI.
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| Funds verification request |
A feature within Q2voice that allows merchants to call voice banking and verify that funds are within an account. |
| International wire transfer |
A type of transaction that allows end users to send a wire transfer to a recipient in another country. |
| Non-Q2 issue downtime |
An issue outside of the Q2 platform that causes digital banking to be unavailable. |
| Payroll |
A type of transaction that allows end users to send funds to multiple recipients through Nacha. |
| Q2central Group |
The Group the user belongs to in Q2central.
Groups are composed of Customers, which are in turn, made up of Users and Login IDs. |
| Q2-issue downtime |
An issue within Q2 that causes digital banking to be unavailable. |
| Represent check |
A service offered by FIs that resubmits a bounced check to the check writer's account until funds are available for payment. |
| Response time above target |
The response time is faster than the target time. |
| Response time below target |
The response time is slower than the target time. |
| Responsiveness |
How quickly the application logs the end user in to digital banking. |
| Scheduled maintenance |
Scheduled downtime to perform repairs or improvements. Digital banking is unavailable during this time. |
| Send a check |
A feature that allows end users to send a paper check to a specific payee. |
| Stop payments |
A request to cancel a check or payment that has yet to be processed. |
| Suspect transaction |
A transaction that is marked as suspect. |
| Target response time |
The target time it takes for the application to log the end user in to digital banking. |
| Total number |
The total number of transactions completed within digital banking during the time duration you have selected. |
| Total monthly uptime |
The percentage of the month that digital banking is working and available to end users. |
| Total value |
The total dollar amount of transactions initiated within digital banking during the time duration you have selected. |
| Transactions |
The movement of money within UUX. |
| Transaction Type |
Type of transactions that end users can complete in digital banking. You can set transaction rights for your users in Q2central. |
| Unscheduled downtime |
The sum of downtime for Q2 and non-Q2 issues.
Note: This sum does not include the downtime for scheduled maintenance.
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| UUX performance and availability |
The UUX Performance and Availability chart indicates the status of various parts of UUX and whether their performance is optimal or degraded. |
| SAC/TAC (Secure/Temporary Access Code) |
End users can opt to receive a SAC/TAC, which is generated by Q2 and delivered via email, text, or phone call based on the end user's specifications. The SAC/TAC provides end users with an added level of security through requiring them to enter the code generated by Q2 after logging in. |