Sending a secure message about a transaction

While viewing the details of a transaction, you can send a secure message to us about the transaction.

To send a secure message about a transaction

1. In the transaction details, click or tap Ask about transaction. The New Message window appears.
2. Click or tap the message recipient. The message window appears. The message automatically includes information about the transaction.
3. Click or tap in the Message field and enter your message.
4. (Optional) In online banking, click the attach file icon (). In the Open dialog box, select a file to attach to the message, and click Open.
5. Click or tap Send. The Messages page appears with your new message.

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