Transactions

The Authorized Transactions and Processed Transactions pages provide you with information on the type of transactions your end users complete in digital banking. A transaction is considered authorized when it has been authorized to begin the transfer process. A processed transaction indicates that the transfer is in progress, and money has left the FI.

Note: Transaction times are calculated through subtracting the date and time that the transaction was processed from the date and time that the transaction was initiated by the user.

Tip: This report is Zone-aware, meaning it only includes data from the selected Zone. For more information, see the About Zones help topic.

Terms

The following table defines terms you may encounter when using the Authorized Transactions or Processed Transactions pages.

Term Definition
Total transactions The total number of transactions within the time duration you have selected.
Largest transaction The largest transaction processed in digital banking during the time duration you have selected.
Average transaction time The average time it takes for the application to process a generated transaction.

Types of transactions

The following table defines the types of transactions you may encounter when using the Authorized Transactions or Processed Transactions pages.

Transaction type Definition
ACH collections A type of transaction that allows end users to collect funds from multiple recipients through NACHA.
ACH PassThru A type of transaction that allows users to load and submit complex balanced or unbalanced NACHA-format ACH files.
ACH payments A type of transaction that allows end users to send funds to multiple recipients through NACHA.
ACH single payments A type of transaction that allows end users to send funds to a single recipient through NACHA.
ACH single receipt A type of transaction that allows end users to collect funds from a single recipient through NACHA.
Bill payment A feature that allows end users to make payments to several different vendors. Paper checks are issued when ACH payments are not available through bill payment.
Bond order A feature that allows end users to order Federal Savings Bonds.
Change of address A feature that allows end users to change the address on file with the FI.
Check reorder A feature that allows end users to reorder checks online from their FI.
Currency order A type of transaction that allows commercial customers to place currency orders online from their FI.
Domestic wire transfer A type of transaction that allows end users to send or receive wire transfers to a recipient in the United States.
Electronic federal tax payment system (EFTPS) A feature that allows end users to pay federal taxes electronically any time.
External transfer An electronic transfer of funds between an account at your FI and an external account.
Funds verification request A request that your FI can automatically put in place before the approval of an ACH or Wire that verifies funds.
Funds transfer An electronic transfer of funds from one bank account to another at the same FI.
International wire transfer A type of transaction that allows end users to send a wire transfer to a recipient in another country.
Mobile remote deposit A feature that allows end users to deposit a check on a mobile device.
Payroll A type of ACH transaction that allows commercial customers to set up automated payroll transactions to employee recipients.
Represent check A type of ACH transaction that allows for commercial customers to represent an NSF check.
Send a check A type of transaction that sends a check on behalf of the end user.
Stop payment A type of transaction that tells the FI not to release payment on a single check or multiple checks.
Suspect transaction A transaction that is marked as suspect.

Failed transactions

The following table defines the types of failed transactions listed on the Authorized Transactions page.

Error code Definition
ACH batch too few credits The imported file does not contain enough credit records for this transaction.
ACH batch too few debits The imported file does not contain enough debit records for this transaction.
ACH batch too many credits The imported file contains too many credit records for this transaction.
ACH batch too many debits The imported file contains too many debit records for this transaction.
Aggregate ACH debit limit per day exceeded The aggregate ACH debit limit per day has been reached.
Aggregate ACH credit limit per month exceeded The aggregate ACH credit limit per month has been reached.
Aggregate ACH debit limit per day exceeded The aggregate ACH debit limit per day has been reached.
Aggregate ACH debit limit per month exceeded The aggregate ACH debit limit per month has been reached.
Authorization access code failure The authorization request has failed.
Authorization TAC required An authorization temporary access code (TAC) is required to complete the transaction.
Authorization token failed The authorization token request has failed.
Authorization token not found The authorization token could not be located.
Authorization token not valid The authorization token could not be validated.
Authorization token required An authorization token is required to complete the transaction.
Can't approve because generated transaction is not drafted The transaction is not approved because the generated transaction (GT) status is not drafted.
Customer count per account per day The Customer has performed the maximum number of daily transactions for an account.
Customer count per day The Customer has performed the maximum number of transactions for the day.
Customer count per month The Customer has performed the maximum number of transactions for the month.
Customer limit per account per day The Customer has reached the maximum amount to transfer to an account for the day.
Customer limit per day The Customer has reached the maximum amount to transfer for the day.
Customer limit per month The Customer has reached the maximum amount to transfer for the month.
Customer limit per transaction The Customer has reached the maximum amount to transfer.
Delete user failed outstanding transactions The User has outstanding transactions and cannot be deleted.
Dual approval required Dual approval is required for this transaction.
Generated transaction lookup failed The transaction could not be located.
Generated transaction occurs in the past Users cannot modify the status of a generated transaction that occurs in the past.
Insufficient funds The User does not have sufficient funds to perform this transaction.
MFA required for generated transaction authorization A multi-factor authentication (MFA) is required for this generated transaction.
No rights to perform transaction The User or Customer does not have the rights to perform this transaction.
No transactions found No transactions were located.
Policy denied The policy was denied.
Policy requires additional authorizations The policy requires additional authorization.
Process date is not a processing date The date selected is not a processing date.
Process date is too early to process The date selected is too early to process.
Real time control authorize denied The real-time transaction authorization was denied. This transaction will remain in the drafted state.
Real time control authorize failure The real-time authorization failed. This transaction will remain in the drafted state.
Real time control cancel denied The real-time transaction cancellation was denied. This transaction will remain in the authorized state.
Real time control cancel failure The real-time cancellation failed. This transaction will remain in the authorized state.
Real time control process failure The real-time control process failed.
Real time funds transfer failed A problem occurred while sending the funds transfer.
Real time stop payment failed The real-time stop payment failed.
Recurring transfer DB insert A problem occurred while submitting the recurring transaction.
Required wire fields missing Required fields are missing from the selected subsidiary.
Risk management authorize denied The user does not have the authorization rights to perform this transaction.
Same day generated transaction past cutoff The same-day generated transaction cutoff time has passed.
Stop payment add DB insert An error occurred while submitting a stop payment transaction.
Q2 Patrol TAC required This transaction requires a secure access code.
Transaction code add failed An error has occurred matching one or more of the transaction types.
Transaction code lookup by ID returned more than one row An error has occurred matching one or more of the transaction types.
Transaction code not found An error has occurred matching one or more of the transaction types.
Transaction code set failed An error has occurred matching one or more of the transaction types.
Transaction not found An error has occurred.
Transaction add DB insert An error has occurred.
Transaction change not allowed The transaction cannot be changed.
Transaction limit exceeded The transaction amount entered exceeds the available balance.
Transaction no deposit rights The User does not have the deposit rights to perform this transaction.
Transaction no withdrawal rights The User does not have the withdrawal rights to perform this transaction.
Transaction occurs in the past Users cannot modify the status of a transaction that occurs in the past.
Transaction processing batch not found The processing batch could not be located.
Transaction processing complete with errors The transaction has been processed with errors.
Transaction status invalid The transaction status is not valid.
Transaction will be CSR processed The transaction was accepted and will be processed by a CSR on the next business day.
Transfer add begin An error has occurred.
Transfer add DB insert An error has occurred.
Transfer add end An error has occurred.
Transfer add generated transaction lookup failed One or more accounts could not be located.
Transfer add principal and interest greater than transfer amount The principal and interest transfer amounts cannot exceed the funds transfer amount.
Transfer add to account lookup failed One or more accounts could not be located.
Transfer from and to account are the same The account performing the transfer must be different than the account receiving the funds.
Transfer no deposit rights The User does not have the deposit rights to perform this transfer.
Transfer no withdrawal rights The User does not have the withdrawal rights to perform this transfer.
Transfer occurs in the past The status of a completed transfer cannot be modified.
Two authorization tokens required Two authorization tokens are required upon first use.
User count per account per day The User has performed the maximum number of daily transactions for an account.
User count per day The User has performed the maximum number of transactions for the day.
User count per month The User has performed the maximum number of transactions for the day.
User limit per day The User has reached the maximum amount to transfer for the day.
User limit per month The User has reached the maximum amount to transfer for the month.
User limit per transaction The User has reached the maximum amount to transfer.