How can we help?

Try logging in again in a few minutes. If you still can't log in, check your login status in Q2central. If your login status is not Normal, you must reset your password. Before you log in to SMART with your new credentials, you must first log in to Q2central.

If your login status is Normal, contact Q2 Customer Support.

Contact your Client Experience Manager or Relationship Manager if your products do not appear in SMART.

Try again in a few minutes. If you continue to receive this error, try logging out and back in to SMART. Contact Q2 Customer Support if you continue to receive this error message.

Try again in a few minutes. If you continue to receive this error, contact Q2 Customer Support.

When you upload an audience, SMART validates your input and lets you download a validated spreadsheet before you save the audience. This spreadsheet marks which records failed to be found in Q2central. It is normal for a small portion of records not to be found. If no records can be found, you should check the identifier you selected in the Identifier used in your CSV list and that you uploaded the correct spreadsheet.

Your ads may still be rendering. If the ads do not appear after a few minutes, try refreshing the page. If the issue continues, check that the user is included in the campaign's audience and that the campaign has been active for at least 10 minutes.